Privacy Policy

Last Updated: June 2026

At Amore Coffee, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your
personal information when you visit our website, contact us, request a quotation,
purchase products or services, or otherwise interact with our business.

Who We Are

Amore Coffee supplies commercial coffee machines, bean-to-cup coffee machines,
office coffee machines, coffee machine rental services, coffee machine servicing,
coffee machine repairs and coffee products to businesses throughout the North East of England.

Information We Collect

Information You Provide

• Name
• Company name
• Job title
• Email address
• Telephone number
• Business address
• Details submitted through contact forms and enquiries

Website Use and Online Enquiries

When you visit www.amorecoffee.co.uk, request a quotation, complete a contact form,
or enquire about our products and services, we may collect information that you
voluntarily provide.

Your enquiry may relate to:

• Commercial coffee machines
• Bean-to-cup coffee machines
• Office coffee machines
• Coffee machine rental
• Coffee machine leasing
• Coffee machine servicing
• Coffee machine repairs
• Coffee supplies for businesses
• Workplace coffee solutions
• Hospitality coffee equipment
• Café and restaurant coffee machines

Information Collected Automatically

We may automatically collect certain technical information when you visit our website,
including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referral sources
• Search terms used to find our website

How We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests
• Provide products and services
• Arrange deliveries, installations and maintenance visits
• Manage customer accounts and contracts
• Improve our website and services
• Send service-related communications
• Meet legal and regulatory obligations

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where required)

Website Analytics

We may use analytics services such as Google Analytics or similar tools to understand
how visitors use our website and to improve our services.

Analytics data may include:

• Pages viewed
• Time spent on pages
• Website navigation behaviour
• Device type
• Browser information
• Approximate geographic location
• Referral source
• Search terms used to find our website

Marketing Communications

Where you have provided consent, we may send information about our products,
services, promotions and industry updates.

You can unsubscribe from marketing communications at any time by contacting us
or using the unsubscribe link provided in emails.

Cookies

Our website uses cookies and similar technologies to improve functionality,
analyse website traffic and enhance user experience.

Essential Cookies

Required for the operation and security of the website.

Analytics Cookies

Used to understand how visitors interact with our website.

Marketing Cookies

Used to help deliver relevant advertising and measure campaign effectiveness where applicable.

You can control cookies through your browser settings. Disabling cookies may affect
certain website features.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Delivery and logistics providers
• IT and website service providers
• Payment processors
• Professional advisers
• Regulatory or legal authorities where required by law

Website Hosting and Security

Our website may be hosted by third-party providers who process technical information
necessary to operate and secure the website.

We implement appropriate technical and organisational measures to protect personal
information against unauthorised access, misuse, disclosure or loss.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes
for which it was collected, including legal, accounting and reporting requirements.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites, including coffee machine
manufacturers, suppliers and social media platforms.

We are not responsible for the privacy practices of external websites and encourage
you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted
on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal
information, please contact:

Email:
info@amorecoffee.co.uk
Telephone:
0191 462 0240

If you are not satisfied with our response, you have the right to lodge a complaint
with the Information Commissioner’s Office (ICO).